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We're here to support you and answer your questions

Via Phone

Call us toll free at 1-888-755-3064, from 7:30 a.m. to 5 p.m. Central Time, Monday through Friday

For your convenience; you may leave a message on our answering service, which is available 24 hours a day, seven days a week. We'll return your call the next business day.

Via Fax

Customer Service & Claims:

Via Mail


American Family Mutual Insurance Company
American Family Insurance Company
Customer Service Center
P.O. Box 14511
Des Moines, IA 50306-3511

Claims Submission Address for Paper Claims


Reporting Fraud

American Republic Insurance Company has a Special Investigation Unit (SIU) that investigates suspected fraud and helps law enforcement officials prosecute offenders. Learn more about Reporting Fraud discreetly and confidentially.