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Frequently Asked Pharmacy Questions

Are there instances when I will not receive a discount when using my prescription card?

Yes.  However, in most instances you will receive a negotiated discount when you purchase a prescription.  Express Scripts, Inc. , negotiates discounts directly with pharmacies that vary by medication and location.  As a result, not all prescriptions will qualify for additional savings.  However, you should never be charged more than the everyday price.


I've heard a lot lately about stores offering $4 generic prescriptions. How does this apply to my plan?

You will pay $4.  You will not pay more just because your copay or coinsurance amount is higher.


I've lost my prescription card. How can I get another one?

Please call 1-888-755-3064 from 7:30 a.m. to 5:00 p.m., Central Time, Monday through Friday, and a customer service representative will be happy to order a new prescription card for you.


What if I'm currently receiving a senior discount on my prescriptions?

The pharmacy has the option to apply a senior discount in addition to the Express Scripts, Inc. negotiated price.  We encourage you to ask the pharmacist whether you can also benefit from a senior discount or other specials when purchasing a discount on the Express Scripts, Inc. price and the everyday price when the senior discount is lower.  You may then choose not to use your prescription card to purchase that prescription, or you may simply choose to patronize a pharmacy that will honor both discounts.